Frequently Asked Question

Q. "Access Denied" error occurs when trying to access Google.
Last Updated 27 days ago

Kukdong Group GlobalProtect (VPN) Reconnection Guide

Instructions on how to reconnect and verify your login when a VPN issue occurs

※ Notice
  • If a VPN-related error message appears, please follow the steps below to reconnect the GlobalProtect (VPN) program and verify that you can log in successfully.

1. Click the GlobalProtect Icon

Find and click the GlobalProtect icon (globe shape) in the taskbar (system tray) at the bottom right of your screen.

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2. Open the Settings Menu

When the GlobalProtect window opens, click the menu icon (≡) in the top right corner.

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3. Refresh Connection

Click Refresh Connection from the drop-down menu that appears.

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4. Verify Connection

Once the refresh process is complete, try logging in again to ensure you are successfully connected to the company network.

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